Shipping policy

Welcome to Legacy Ascend.
We’re committed to delivering your essentials safely and efficiently, wherever you are in the Philippines. By placing an order on our website, you agree to the terms outlined below.

SHIPPING COVERAGE

We currently ship nationwide across the Philippines.
International shipping will be available soon — stay tuned!

PROCESSING & DELIVERY TIME

Order Processing: 1–2 business days

Estimated Delivery Time:

  • Metro Manila & nearby areas: 1–3 business days

  • Luzon provinces (including Cavite): 2–5 business days

  • Visayas & Mindanao: 3–7 business days

Delivery times may vary slightly depending on courier schedules, weather conditions, and peak seasons.

SHIPPING FEES

  • Free Shipping Nationwide — minimum of 2 order required

  • Cash on Delivery (COD): Available

  • Any COD service fees charged by the courier will be shouldered by the customer

ORDER TRACKING

Once your order has been shipped, you’ll receive an email confirmation along with your tracking number so you can monitor your package in real-time.

DAMAGED OR MISSING PACKAGES

We make sure every order is packed securely, but in rare cases where your package arrives damaged or goes missing:

  • No refunds for damaged packages

  • Instead, we’ll send a free replacement once you provide:

    • A photo of the damaged package

    • A valid order reference number

REFUNDS

Refunds are only issued for orders that are:

  • Lost

  • Undelivered

  • Confirmed missing by the courier

For more information, kindly refer to our Refund Policy.

CONTACT US

For shipping inquiries or assistance, reach out to us:

Email: elrodperez.ph@gmail.com
Address: Pasong Camachile 1, General Trias, Cavite, Philippines